Frequently asked questions
What is a personal alarm?
A personal alarm is a small wearable device (usually a pendant or wristband) that lets you call for help in an emergency, such as a fall or medical issue. It connects you to a 24/7 monitoring centre or a chosen contact.
Are fall alarms and medical alarms the same thing?
Yes – in most cases, they refer to the same type of device. Some people search for "fall alarms," while others use terms like "medical alert" or "personal alarm." They all serve the same purpose: getting help quickly when it's needed.
How does the alarm work?
If the user falls or feels unwell, they can press the button on their device to raise an alert. Some alarms come with automatic fall detection, which triggers an alert even if the button isn’t pressed.
Who responds when the alarm is triggered?
That depends on the service. Most alarms connect to a 24/7 monitoring centre staffed by trained professionals. Others may call a designated family member or carer.
Do I need Wi-Fi or a landline?
Some alarms work via a landline, while others use a built-in SIM card and mobile network.
Can the alarm be used outside the home?
Yes – many alarms include GPS tracking and mobile connectivity, so you can get help even when you're out and about.
Is it difficult to set up?
Not at all. Most personal alarms are plug-and-play and come ready to use. Providers also offer support if you need help with installation.
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